Frequently Asked Questions

General ( Index)

  • What if my question isn't in here?

  • What about my personal & credit card data? Is Firecracker secure?

    Absolutely. Your security and peace of mind is of paramount importance to us.

    All order + credit card security functions ~ including multiple layers of firewalls + encryption technology ~ are monitored 24/7. Every measure is working at full strength in order to protect your personal data throughout the checkout process.

Placing Orders ( Index)

  • What payment methods do you accept?

      • Amazon Pay
      • American Express
      • Apple Pay
      • Diner's Club
      • Discover
      • Google Pay
      • JCB
      • Mastercard
      • Paypal
      • Visa
  • Does Firecracker charge sales tax?

    Only on shipments to California. Since we are based there, we are required by law to do so.

  • When will my order be sent?

    Most items in stock are typically processed and shipped within 1-2 business days. Other items ~ such as those handcrafted to order or fabricated per kiln schedule (i.e. Bauer Pottery) ~ sometimes take a little longer. 

    Just click on the "Details/Shipping" tab found on each product page for specific information about an item's lead time. (Note: Lead time does not include order processing, which may take up to 24-48 hours depending on when your order was placed.)

  • Can I review my order history?

  • Can I cancel my order?

Shipping & Delivery ( Index)

  • How will my order be shipped?

    All Firecracker orders ship via either USPS, UPS, or FedEx. Please be aware that multiple item orders may be fulfilled from several locations; i.e., your items may arrive separately.

    Shipping cost is calculated on a "per item" and "per pound" basis and is based on the shipping methods available to you when placing your order. Therefore, adding more items to your cart will sometimes result in incremental additional charges… sometimes it won't.

    Depending on the method available to you at the time of purchase (and shipping destination), one or both of the following delivery choices will apply:

    2-4 business days.
    2nd Day Air
    1-2 business days.
  • Can I track the status of my delivery?

    Yes. Once your order has shipped, we will send you an email update with carrier details and a tracking number. Just click on the link in the email to check the estimated arrival date.

  • Do you offer free shipping?

    For a variety of items, including all jewelry orders within the United States, you bet. And more items are added to that list everyday. In the meantime, we always strive to offer you the most economical shipping rates possible. (Hey, we're shoppers too. We get it.)

  • Does Firecracker ship to other countries?

Returns & Exchanges ( Index)

  • What is your return/exchange policy?

    We firmly stand behind the quality of all our goods. Something wrong? We'll make it right.

    Most purchases can be returned/exchanged within 15 days of delivery ~ depending on the manufacturer and item in question. (Given the wide variety of artisans/small independents we work with, our policies sometimes vary from product to product.)

    Just click on the "Details/Shipping" tab found on each product page to get specific return info about a particular item. That way, you'll always know what's what before heading to checkout.

    NOTE: Sorry, but the following items are ineligible for exchange, return, or refund:

      • Apothecary
      • Fragrance
      • Stationary
      • Items marked "Final Sale"
      • Specified "Made to Order" and/or "Personalized" items
      • Shipping Charges
  • How do I initiate an exchange or return?

  • After I return an order, when will I receive my refund?

    Once your return package arrives at the Firecracker warehouse and is inspected, we will send you an email advising you on the status of your refund. (Please note: refunds may take several days to appear on your credit card statement, depending on your billing cycle.)

Account Information ( Index)

  • How do I create a personal Firecracker account?

    P.S. No spam. Ever.

  • Help! I created an account, but forgot my password!

    Happens to the best of us:

    It's located right at the top of every browser page.
    The "Reset Password" window will open.
    Enter your email address.

Philosophy & Values ( Index)

  • What is Firecracker?

    Firecracker is a tribute to great design and artisanal craftsmanship. We celebrate time-honored techniques and an era when quality, durability, and passionate attention to detail were considered the rule ~ not the exception.

    Our approach, however, transcends waxing philosophical about the past.

    Genuine craft is still very much alive, well, and thriving in local communities all over… and that is the fundamental story that drives us to share our discoveries with you.

  • What do you look for in the products you choose?

    Inspiration, form, & function. An ability to elevate everyday objects into meaningful keepsakes.

    From independent, emerging designers to larger, more established teams, we seek out thoughtfully conceived, beautifully made items infused with the spirit of classic craftsmanship… yet bursting with creative energy from the here and now.

    Or, as the banner in our office says: "Vintage soul. Modern brain."

  • How about your artisan partners? What do you look for most?

    A diverse group of people who love their craft, care about their community, and manufacture goods with integrity in safe, eco-conscious, humane working environments. Which means:

    No sweatshops
    We want to make sure that workers who make the items we offer you are paid a decent wage + treated with dignity and respect.
    Clean air + water
    We want to be certain that precautions are taken during the manufacturing process to protect the environment.
    Mainly machine-made v. Mainly hand-made
    We prefer the latter. Which is why a vast majority of our goods are picked, mixed, cut, carved, glazed, sewn, stuffed, soldered, sanded, etc., by actual humans & their hands.

Get Involved ( Index)

  • I have a wonderful local (story, designer, food, drink, b&b, special event) suggestion. May I share it?

  • Can I submit an article to the Firecracker Journal?

  • How can I feature my goods (or someone else's) on Firecracker?

This is the End ( Index)

  • I read this entire FAQ, and my question wasn’t addressed. Now what?

We'll go far for great design.
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