FAQ


Security ( Index)

  • What safeguards are in place to protect my personal/credit card data? Is the firecrackerusa.com web server secure?

    Absolutely. Your online security and peace of mind is of paramount importance to us.

    To help ensure that your Firecracker shopping experience is safe and secure, all browsing and order functions ~ including multiple layers of firewalls & encryption technology ~ are automatically monitored throughout your visit and checkout process.

    Furthermore, our web host Shopify is certified Level 1 PCI DSS compliant and uses 256-bit Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet.

    SSL is the technology used to establish an encrypted link between our web server and your web browser; it is the same maximum level of protection used by most major financial institutions around the globe. When the letters "http" in the URL address change to "https", secure SSL technology is active.

Placing Orders ( Index)

  • What payment methods do you accept?

    • Amazon Pay
    • American Express
    • Apple Pay
    • Diner's Club
    • Discover
    • Google Pay
    • JCB
    • Mastercard
    • Paypal
    • Visa
  • Will I be charged sales tax?

    Only on shipments to/within California. Since we are based in the beautiful Golden State, we are required by law to do so.

  • May I use more than one method of payment?

    At this time, you may only use one method of payment on a single order.

  • Can I include a personalized gift message with my purchase?

    Yes. Prior to checkout, open the "Is This a Gift Order?" dropdown in your cart. Greeting card/postcard purchase messages are handwritten on your behalf; all other notes are printed on your lucky recipient's non-itemized gift receipt. Your name and address will also be listed as the sender.

  • How do I know that Firecracker received my order?

    At the end of the checkout process, an online confirmation message will indicate that your transaction was successful. Shortly thereafter, you will also receive email confirmation of your order.

  • After my order is confirmed, when will it ship?

    In stock items are typically processed and shipped within 1-2 business days. Other items ~ such as those "Handcrafted to Order" or "Fabricated per Kiln Schedule" (Bauer Pottery, for example) ~ usually take a little longer. Per-product "lead time" can be found on each product page, as well as in your cart.

  • Can I cancel my order?

    Contact our Help Desk right away. Once an order ships, it cannot be canceled.

Shipping & Delivery ( Index)

  • What are your shipping methods?

    All Firecracker orders ship via either USPS, UPS, or FedEx. Please be aware that multiple item orders may be fulfilled from several locations; i.e., your items may arrive separately.

    If applicable, rates are calculated based on the selected shipping method and weight/size of the items in your cart. For domestic orders, depending on the shipping destination and delivery method available to you at the time of purchase, one or all of the following options will apply:

    First Class or Priority
    1-4 business days
    Ground
    2-5 business days
    2nd Day Air
    1-2 business days
  • Do you offer free shipping?

    For a variety of items, including all jewelry orders within the United States, you bet. More items are added to that list everyday, but no matter what... we always strive to offer you the most economical shipping rates possible.

    Hey, we're shoppers too. We get it.

  • Can Firecracker ship to multiple addresses within the same order?

    At this time, we cannot. To ship to multiple addresses, please place separate orders.

  • Can I track the status of my delivery?

    Yes. After your order leaves our warehouse and is in transit, we will send you an email update with carrier information & tracking number. Just click on the carrier link to check the estimated arrival date.

  • Does Firecracker ship to other countries?

    Yes. Oui. Ja. כֵּן. はい. Si. Please see International Shipping for details.

Returns & Exchanges ( Index)

  • What is your return policy?

    We firmly stand behind the quality of all our goods. Something wrong? We'll make it right.

    Most purchases fall under our general guidelines and are eligible for return/exchange within 15 days of delivery. Given the wide variety of artisans and small independents we work with, however, our policies sometimes vary from product to product. While we cannot accommodate every return -- for example, "Final Sale" and "Personal Care" items -- we value your business and will always be reasonable.

    To get specific return info about a particular item, simply click on the "Shipping + Returns" tab found on each product page. That way, you'll always know what's what prior to checkout.

    The following items are ineligible for return/exchange/refund:

    • Apothecary/Fragrance/Personal Care Items
    • Stationary/Paper Goods
    • Items specified "Final Sale"
    • Items specified "Made to Order" and/or "Personalized"
    • Shipping Charges (if applicable)
  • How do I initiate a return/exchange?

    Contact our friendly Help Desk for hassle-free instructions. For more detailed information, please view Returns + Exchanges.

  • When will I receive my refund?

    Within 3-5 business days after your return arrives at the Firecracker warehouse and is inspected in accordance with our policies, you will receive an email update regarding your refund status. Credit is applied to your original form of payment; per your billing cycle, it may take up to 30 days to appear on your statement.

    Please note: Firecracker is not responsible for any loss/damage that occurs during return shipment. We recommend obtaining a "Shipping Receipt" for your own records and/or purchasing postal insurance.

Account Information ( Index)

  • How do I create a personal Firecracker account?

    Visit our quick and easy Sign Up page. Not only will your securely stored info make checkout a breeze, you can also pre-fill contact forms, save frequently used billing + shipping addresses, review past orders... and more.

    Already registered? Log In.

  • What do you do with my information after I sign up?

    Safeguard it for your personal use only. We cannot access your encrypted info, nor do we sell, rent, or disclose any customer details about you to anyone. And we don't do spam. Ever.

  • Help! I created an account, but forgot my password!

    Happens to the best of us:

    Open the Menu icon and click on "Log In".
    Menu located at the upper left of every browser page
    Click on Forget your password?
    The "Reset Password" window will open
    Enter your email address.
    We will promptly send you instructions on how to set things right

Philosophy & Values ( Index)

  • What drives the Firecracker aesthetic?

    Inspiration, form, and function.

    From independent emerging designers to larger more established brands, our fundamental passion is to discover and share with you thoughtfully conceived, beautifully made items infused with the spirit of classic craft… yet bursting with contemporary creative energy from the here and now.

    Or, as the banner in our office says: "Vintage soul. Modern brain."

  • What common thread unites each unique Firecracker artist & designer?

    The fusion of impeccable design and quality materials.

    Firecracker artisans are a diverse group of people from all over the United States, yet share an innate ability to elevate everyday objects into stylish, meaningful keepsakes.

    Channeling a healthy regard for a time when attention to detail and the human touch were considered the rule ~ not the exception ~ they are passionate about craft, care about community, and manufacture their exceptional goods with smarts and integrity.

  • How does Firecracker balance social responsibility and business?

    We are committed to excellence in every aspect of our work -- including sourcing products in a legal, ethical and responsible manner. Social and environmental consciousness are part of every decision we make, and we aim to partner with those who share that approach in order to promote:

    Healthy Working Conditions
    Employees must be paid a fair wage, and be treated with dignity and respect in positive, safe and humane working environments
    Sustainable Business Practices
    Minimizing the waste that we generate and dispose of is important to us. Firecracker is committed to collaborating with suppliers who share our dedication to making as little impact as possible on the environment, and practice eco-friendly precautions throughout their manufacturing process
    Mainly hand-made goods v. Mainly machine-made goods
    We prefer the former. Which is why a vast majority of the items we bring you are picked, mixed, cut, carved, glazed, sewn, stuffed, soldered, sanded, etc., by actual humans & their hands

Community ( Index)

  • I have a wonderful (story, artist, designer, restaurant, travel, etc.) suggestion. May I share it with you?

    Please do. We Local Flavor.

  • Do you accept submissions to the Firecracker Journal?

    Counter-question: Can you write? Get in Touch.

  • I'd love to feature my goods on Firecracker. What say you?

    Counter-question redux: Is it locally made + brilliant? Contact Us.

This is the End ( Index)

  • I read this entire FAQ, and my question wasn’t addressed. Now what?

    No worries, beautiful friend. Our friendly Help Desk will be glad to assist you.

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