Items Eligible For Return:
Firecracker offers returns for most international orders within 15 days of receipt of shipment.
Most items follow our general return policy, but some products have different policies or requirements associated with them. To determine eligibility, simply view the "Details/Shipping" tab located on each individual product page.
Please email our friendly, multilingual Help Desk and include the following information:
- Order number
- Description of item(s) you wish to return
- Reason for the return
In response, you will receive further instructions from us on how to return the merchandise.
Items Not Eligible For Return:
- Items marked "Final Sale"
- Specified "Made to Order" and/or "Personalized" items
- Returns received in damaged/worn condition
- Return requests received after 15 days of original delivery date
- Shipping charges (except in cases where we have made a shipping error)
Exchange Policy: Sorry, due to the cost of international shipping, we do not offer international exchanges at this time. Thank you for your understanding.
Note: except in cases where we have made a shipping error, all shipping charges are the sole responsibility of the order recipient. Shipping fees cannot be refunded.