It's pretty simple:
Here at Firecracker, we stand behind our goods 100%. Full stop. So if an issue arises, we'll do everything we can -- as quickly as we can -- to make it right and hassle-free.
While we cannot accommodate every return, we value your business and will always be reasonable. Most items we sell fall under our general exchange/return guidelines, but given the varying policies of the independent artisans we work with, certain products do have different requirements.
Before submitting a request, please re-visit the product page for the item(s) in question and click on the "Shipping + Returns" tab for specified information.
HOW TO INITIATE A RETURN/EXCHANGE
IN 4 EASY STEPS:
- Contact our friendly Help Desk within the per-product specified time period to request a return/exchange.
If eligible, all items must be returned in their original unopened/unused condition with original tags still attached and no stains, scratches, odors, markings, or any signs of wear, chipping or breakage.
Items that are not in their original condition, are damaged, or are missing parts for reasons other than Firecracker’s error are not eligible for return.
- In the very unusual circumstance that an item arrives to you damaged, please photograph the item & packaging immediately and contact us within 48 hours of delivery.
- Upon receiving your request, our team at the Help Desk will email you easy to follow instructions. On those rare occasions when a return request is deemed insufficient, we will promptly provide you with a detailed explanation.
- Using the original packaging, please re-pack your return carefully and ship it back to us. Make sure to include your original Packing Slip and indicate the reason for your return.
Please be aware that except for damage claims or returns as a result of our error, shipping costs cannot be reimbursed. Thank you for your understanding.
EXCHANGES: Depending on available stock and/or each handcrafted item's lead-time, your replacement order will be shipped to you as quickly as possible.
REFUNDS: You can normally expect to receive your refund within 3-5 business days after your return package is received at our warehouse. We will promptly notify you via email once your refund is processed. Credit will be applied to your original form of payment.
PLEASE NOTE: Sorry, but the following items are ineligible for return or refund:
- Items marked "Final Sale"
- Specified "Handcrafted to Order" and/or "Personalized" items
- Original shipping charges (if applicable), except in cases where the product is damaged or defective, or the return is a result of our error.
Need further support? Our friendly Help Desk is always happy to assist you!