Shipping & Delivery


 

Processing Times

In stock items are typically processed and shipped within 1 to 2 business days. (Business days are Monday—Friday, excluding holidays.)

Items "Handcrafted to Order" or "Fabricated per Kiln Schedule" sometimes take a little longer. Just click on the "Shipping + Returns" tab found on every product page for specific information about that item's expected lead time:

 

Shipping Times

Priority Mail - 1 to 3 business days (excluding processing.) 

First Class Package Service - 2 to 5 business days (excluding processing.) 

Please be aware that multiple item orders may be fulfilled from several locations; i.e., your items may arrive separately.

 

Current Shipping Destinations

United States, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain and Northern Ireland, Iceland, Israel, Japan, Luxembourg, Netherlands, New Zealand, Norway, Spain, and Switzerland.

Other worldwide destinations to follow soon. Próximamente. Prossimamente. Bientot. Demnächst. Kommer snart. בקרוב. すぐに来る.

For more information, please see International Shipping.

 

Alaska, Hawaii, and U.S. Territories

A vast majority of our items ship to these lovely locales for the exact same price as the lower & eastern 48.

When it comes to some of our heavier items -- pottery and ceramics, for example -- it naturally costs a bit more to send things that-a-way. On a per item basis, therefore, you'll sometimes find an added surcharge to make shipping those goods feasible.

Other times, the following message may pop up:

Sorry, your cart exceeds our maximum single order shipping weight limit to this destination.

Possible solutions?

Lighten the load and try again, or
Split your order into two separate transactions.

 

Carriers

Firecracker partners with the United States Postal Service (USPS), UPS, and FedEx to ship your packages. When your order is on its way, we'll send you a shipping confirmation e-mail that includes carrier information and a tracking # so you may chart the progress of your delivery. 

Rates

Shipping cost is calculated on a "per item" and "per pound" basis and is based on the shipping methods available to you when placing your order. Therefore, adding more items to your cart will sometimes result in incremental additional charges… sometimes it won't.

The good news is many of our items ship free, and more items are being added to that list everyday.

In the meantime, we always strive to offer you the most economical shipping rates possible. (Because hey, we're shoppers too. We get it.)

Lay-Buy Deferred Payment Plan

Please visit our Info Page.

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